Refund policy
Return & Refund Policy
At Agranik, we are committed to providing our customers with the highest quality edible products that are pure, fresh, and carefully packaged. We take pride in the quality of our offerings and strive to ensure that every order reaches you in perfect condition.
Important Note on Returns:
-
Since our products are edible and perishable, we do not accept returns under any circumstances. This is to ensure safety, hygiene, and freshness for all our customers.
-
We request all customers to check their orders carefully upon delivery to ensure accuracy and condition.
Replacement Policy:
While returns are not possible, we understand that issues can occasionally occur during shipping or handling. In such cases, we offer a replacement for:
-
Damaged Products: If the product is broken, spoiled, or compromised in quality during transit.
-
Incorrect Products: If the product delivered does not match your order.
How to Request a Replacement:
-
Contact our Customer Support Team within 48 hours of receiving your order.
-
Provide your order number along with clear photographs of the damaged or incorrect item.
-
Once verified by our team, we will arrange a replacement product to be sent to your address at no additional cost.
Important Guidelines:
-
Replacement requests made after 48 hours of delivery may not be accepted.
-
Only products with visible damage or incorrect delivery are eligible for replacement.
-
In case a replacement is not possible due to stock limitations, our team will offer alternative solutions to ensure your satisfaction.
At Agranik, we value our customers and are committed to ensuring a hassle-free and satisfactory experience. Your trust and satisfaction are our top priorities, and we will do everything possible to resolve any issues related to damaged or incorrect orders promptly.
